[email protected]

[email protected]

Reliable Responsive Resellers

EC-United delivered tailored technology solutions via an online catalog to provide key equipment to a large financial institution.

CLIENT

  • GLOBAL FINANCIAL PROVIDER
  • +25,000 GLOBAL EMPLOYEES

SERVICES

  • VALUE-ADDED RESALE (VAR)
  • IT ASSET MANAGEMENT
  • CUSTOM ONLINE CATALOG

SUCCESS

  • EMPOWERED REMOTE WORKERS
  • RESPONSIVE IT RESOLUTION
  • COMPETITIVE PRICING

CHALLENGE

RAPID ONSET OF REMOTE WORK

During the early days of the 2020 COVID pandemic, it was essential to protect the workforce while also keeping levels of support high to communicate during the time of crisis. The entire workforce had to shift to at-home or remote working, and this global financial service provider was in need of technology to support this change quickly.

EC-United stepped in to the role of valued vendor and equipped their remote employees as they transitioned into the new normal.

RESULTS

EQUIPPED & ENABLED WORKFORCE

EC-United has distributed nearly 12,000 high-end headsets to more than 12 national call centers.

This initiative demonstrated EC-United’s capability to rapidly navigate the IT supply chain.  EC-United’s ability to deliver competitive pricing without compromising quality proved invaluable for this large-scale, fast, and complex deployment.

Skill Utilization

  • IT Strategy 95% 95%
  • Supply Chain Management 100% 100%
  • Risk Management 90% 90%
  • Project Management 100% 100%
  • Price Negotiation 85% 85%
0 Day

Timeline to Move Remote

+0

High-end Headsets

WE ARE PREPARED
WE ARE PREPARED

STRATEGY FOR SAFETY

EC-United quickly adapted to the pandemic-induced challenges, aligning our procurement strategies with the enterprise's evolving needs. Our team's ability to understand and adapt to the client's unique requirements set us apart from competitors, positioning us to deliver tailored solutions safely and efficiently.

WE ARE PARTNERS
WE ARE PARTNERS

ALWAYS ON CALL

EC-United demonstrated unparalleled responsiveness and customer service. Our nimble approach, free from bureaucratic delays, allowed for fast and accurate deliverables. We provided easy access to executive leadership for escalations, ensuring communication never became a roadblock to swift problem-solving.

WE ARE YOU
WE ARE YOU

MULTIDIMENSIONAL SUPPORT

Unlike "one-dimensional" competitors, EC-United offered comprehensive support across various needs. We consistently delivered competitive pricing without compromising quality, proving that cost-effectiveness and superior service are not mutually exclusive. Our flexibility and versatility in both pricing and support made us an integral part of the client's operations.

★★★★★
They are qualified, proven results oriented. The reason they did well is that EC United is uber responsive. They respond back to me within the same day. The service is phenomenal. I mean... do you know how rare it is to have people return your calls the same day and have someone step in immediately to a problem and work on it ? It’s not the usual experience with most resellers.
Sr. Manager of IT Sourcing
Global Financial Service Provider
★★★★★
They are qualified, proven results oriented. The reason they did well is that EC United is uber responsive. They respond back to me within the same day. The service is phenomenal. I mean... do you know how rare it is to have people return your calls the same day and have someone step in immediately to a problem and work on it? It’s not the usual experience with most resellers.
Discover - Tom St. George
Sr. Manager of IT Sourcing
Global Financial Service Provider

WE ARE YOU

Competitive Pricing

EC-United proved that cost-effectiveness and superior quality are not mutually exclusive. Consistent responsiveness and flexibility set us apart from competitors.

Deep Connections

EC-United’s extensive network ensured reliable access to critical technology equipment, outperforming competitors during supply chain disruptions.

Swift Deployment

EC-United’s agility enabled the rapid equipping of a vast remote workforce, ensuring safety and business continuity amid sudden changes.

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