[email protected]

[email protected]

IT Specialists for National Event

EC-United was instrumental in the success of supporting the IT needs of a key national event. By providing and recovering over 10,000 devices for administrators, along with placing 5 key IT professionals, we delivered needed technical support to a large event.

CLIENT

  • NATIONAL COMMITTEE
  • 200-300 EMPLOYEES
  • $371M ECONOMIC IMPACT

SERVICES

  • SUPPORT STAFFING
  • IT ASSET MANAGEMENT
  • lIT STRATEGY & PLANNING

SUCCESS

  • SWIFTLY DEPLOYED TECHNOLOGIES
  • RESPONSIVE IT EXPERTISE
  • ADAPTIVE SCREENING PROCESS

CHALLENGE

TECHNICAL SPECIALISTS NEEDED

A large national event required quick spin up support for a massive roll out of devices. Over 10,000 smart phones, tablets, printers, kiosks, and more were managed and supported by staff set in place and enabled by EC-United.

EC-United set a strategy and architecture for networking, system administration, access points, and endpoint security. Guided by five IT Specialists, replacing 8 budgeted staff, KPIs were set with clear SLAs to exceed expectations.

RESULTS

ADAPTIVE TECHNOLOGY GUIDANCE

Far more flexible than a competitive price beating out 8 other vendor bids, EC-United provided bright and capable IT specialists to close some immediate technology skill gaps at the organization running this major event. With decades of leadership in IT, our team rolled out a reliable infrastructure to enable effective communication and collaboration. In addition, 17 conference rooms required outfitting and EC-United staffing stepped in to see that succeed, and so much more, as a true extension of the team.

Skill Utilization

  • Network Administration 90% 90%
  • Network Security 100% 100%
  • System Administration 95% 95%
  • Help Desk Support 100% 100%
  • Technology Installation 90% 90%
0%

+10K Devices Recovered

$0K

Saved on Staffing Budget

<2 Hour Avg Response Time

WE ARE PREPARED
WE ARE PREPARED

ASSESS & ALIGN

EC-United has the provision and practice to see the big picture. Always prepared to build team synergies with proactive professionals, EC-United was tapped to identify 5 versatile support specialists that could be trusted with complex systems.

WE ARE PARTNERS
WE ARE PARTNERS

SCREEN & STAFF

EC-United offered more than a "warm bodies". With rigorous screening, we identified five IT Specialists and elevated them to an extension of the client's team, proactively solving technology problems before they arose.

WE ARE YOU
WE ARE YOU

EMBEDDED EXPERTISE

The organization’s systems were as maintained and enhanced. Our installed experts identified, established, and exceeded all KPIs for delivering quality support for networking, security, and asset management, resolving high volumes of requests under 24 hrs.

★★★★★
They are a staffing partner that took time to understand our technology staffing needs and provided very talented resources on a temporary basis that exceeded expectations.
Project Manager
National Committee
★★★★★
They are a staffing partner that took time to understand our technology staffing needs and provided very talented resources on a temporary basis that exceeded expectations.
DNC 1
Project Manager
National Committee

WE ARE YOU

Innovative Ideators & Practical Planners

EC-United’s tactics and expertise led to the recovery of nearly all assets. Our guidance and teamwork left a lasting impression for continued partnership.

Emphasis on End User Experience

EC-United’s on-site support put the customer’s needs first. Tackling critical priorities well outside their main set of technology responsibilities.

Responsive & Reliable Resolution

EC-United’s team provided consistent and friendly support with quick resolution to tickets, often times 2x to 3x faster than previous vendors.

VIEW OTHER SUCCESS STORIES

UNITE WITH YOUR

Area of Service